Excellent customer service and selection of menswear.
Not the best in customer service, sent out the door on hour and a quarter before their closing time due to someone wanting to go home early. I even called 40 minutes ahead and let them know I was coming.
The service was attentive, but not overly pushy. Had to buy a coat that needed some taking in. I was told it would probably take 2 weeks and it was ready in 5 days.
This is very well appointed haberdashery, except that I find the customer service is terrible. In my last visit, I was treated like the salesman was doing me a "favor" and not his job by giving me some assistance. I have gladly found a better men's store and the customer service is awesome.
After all these screw-ups, they at least came through—for the most part—on the wedding day. The best man's pants fit. We got the right vests. The bridesmen and groomsmen got the right ties. But the fathers' ties and half the wedding party's shoes were incorrect. At that point we just let it go. Because what can you do? At least we had the right vests.
Where do I start? My fiance and I walked into this JoS. A. Bank location, in my hometown, looking to order tuxes for our groomsmen, "bridesmen," fathers and ringbearer. The first red flag came when we explained this to the representative and he said, "I THINK I can handle that." Not in a lighthearted, joking way—in a genuinely unsure way.
This kid had NO IDEA what he was doing. We carefully explained everything we wanted, chose the specific styles and had him import it into the JoS. A. Bank software. Let me tell you, this was painful. My fiance and I struggled not to grab the keyboard from him as he cluelessly tried to import our information, all the while clearly deleting everything we had already spent at least 20 minutes letting him set up for our account. At one point, I even asked him if he wanted me to take the keyboard.
We later decide we want a different tie for both the fathers and the ringbearer (he would be so much cuter with a bowtie), so I visit the Easton location directly and make sure to ask for the assistant manager rather than the representative. I felt so much more confident about this guy. He seemed competent, clearheaded, well-versed in the program they use. I asked him twice to confirm the changes just to make sure nothing got screwed up. He assured me they were made.
Avoid this place—and I would go so far as to say JoS. A. Bank in general—at all costs. Every vendor we had for the wedding was incredible, except for this one, and they failed in every way possible. Just don't do it.
Fast forward to the day before the wedding: Nearly all of the wedding party's vests are wrong—TERRIBLY wrong. Instead of solid black, they're HIDEOUSLY white-and-black diagonal stripes, the vest my fiance had previously changed to solid black. Half the ties are the wrong color. The fathers didn't have the ties I had been reassured they would get by the Easton assistant manager. Half the shoes were different. The best man's pants were 6 inches too short. Thankfully, my fiance noticed many of the issues the day before, and we were promised we would have all the correct pieces the next day (i.e., the wedding day).
We eventually got everything saved and left feeling pretty damn unsure about how our order would actually turn out. Sure enough, we go to get my fiance fitted in another location, and he discovers while getting fitted that the kid gave our guys the wrong vest. We have the Baltimore location call the Easton location to change the vest to the correct one, since apparently a phone call is the only way to do it, and are assured the change has been made.
Jos A Bank is a US Shoe Store based in Easton, Maryland. Jos A Bank is located at 218 N Washington St Ste 55, Easton, MD 21601, USA.
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