They fit us in, test drove the car (Rob, technician, very nice and courteous,)determined it was a bad tire and started working on a solution immediately.
Go see salesman Roe-Mar now! I had the most amazing experience buying a new car! So easy and smooth!!
All in all, whether you are from the area or just drive by, the Hertrich Honda is the place that will take good care of you and your vehicle.
Unfortunately as soon as the papers were signed any and all positive communication from the dealership was completely lost. Before buying the car, I expressed the importance of a feature. I was told the car came with the feature. Come to find out the dealership knew little about the the car I purchased and the feature was not on my car. When this was mentioned a few days after I brought the car home they assured it would be taken care of. 6 weeks have gone by and it hasn’t been resolved. In the meantime it’s been a complete hassle going back and forth with the dealer. Between the managers and other workers at the dealership they seem to not communicate with one another and be very unorganized.
I requested a Honda Civic hatchback. Team worked hard to find what I wanted. Financing options changed when I came to pick up the car. Sales manager stated at the financing page dated 8/4/27 and tried to explain the % on financing changes daily. I was quoted 0.9 on 8/18 and came to finalize purchase on 8/21. Honda had not made any changes, the sales team were deceptive.
Bought a car from Heritage in October. Finding the car and buying the car was an easy process. The dealer was excellent at communicating until the papers were signed. Always willing to answer a call, text or email and pretty persistent about when I would be in to sign the papers. They were willing to accomodate my schedule and waited until closing time for me to come in and complete everything since that was the only time I could come in.
Had my oil service. Ron Martin was so nice. If all Car dealerships had someone like Ron it would be great. Great job Ron
Lounge area was clean and comfortable.
We ended up having all tires replaced and balanced, and all in less then 90 min! And at very reasonable price!
Too bad. I really wanted the car and to do business and be a life long customer. Incompetence and a complete unwillingness to be honest with me from the beginning.
I called the next day giving my credit card information. Within 26 hours of providing my information over the phone I had NO REFUND but, instead, fraudulent activity on my card of 10 years. I had to cancel my credit card and drive to Easton to get a refund requiring 4 different people to figure out how to get me refunded.
Stopped at Hertrich Honda for unscheduled service on a way to the beach. Ron, service advisor, was the nicest service advisor we have ever met at all Honda Service places we've been to!
The fun continued. I had put $500 deposit down to demonstrate my commitment before they brought the car I wanted from PA. When I decided I would rather do business with another dealer who knew their business better this team, I requested my deposit refund. I was told I had to call back the next day. Curious they had the staff and ability to take $25k from me but no ability or staff to refund $500.
If your looking for a headache and a negative experience, this is the dealer for you.
Hertrich Honda is a US Car Dealer based in Easton, Maryland. Hertrich Honda is located at 6546 Ocean Gateway, Easton, MD 21601, USA.
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